AU ENERGY, LLC GROUP PRIVACY POLICY

This Privacy Policy (“Privacy Policy”) explains AU Energy, LLC’s (“we,” “us,” “our”) privacy practices for the personal information described herein. This Privacy Policy applies any time that we collect personal information from or about individuals, including personal information collected through our websites, software, and mobile applications (collectively, “Sites”) and any of our online and offline services (each a “Service” and collectively, the “Services”).

The Privacy Policy may be revised from time to time. The “Last Updated” legend at the bottom of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on any of our Sites or Services.

PERSONAL INFORMATION WE COLLECT

We may collect personal information and the personal information we collect will vary depending on your interaction with us and which Service you use. Personal information is information that is linked or reasonably linkable to an identified or identifiable individual. We collect personal information in multiple ways:

Personal Information You Provide to Us: Depending on how you interact with our Sites and Services, we will collect personal information you provide to us for the following purposes:

• Create an Account or Sign Up for Our Loyalty Program. To create an account or sign up for our loyalty program, you will provide us with your name, phone number, and email address. Through your account and/or our loyalty program, we will collect your purchase information and date of birth. When you create an account, you may be asked to create a username and password for future login purposes.
• Place an Order. To place an order for pick up, you will provide us with your name, email address, phone number, and payment information. We use Stripe, a third-party vendor, to process car wash-related purchases. For more information about how Stripe processes your personal information, please review its privacy policy here.
• Find a Store. To find a store location, you will provide us with your zip code or location information.
• Vendor Inquiry or Collaborate. To make an inquiry about becoming a vendor or to collaborate with us, you will provide us with your name and email address, and any other information you choose to provide in your message to us.
• Register For or Attend an Event, Enter into Promotions or Contests. To register for or attend an event, or enter into a promotion or contest, you will provide us with your name, email address, and phone number.
• Contact Us. To contact us, you will provide us with your name, email address, and phone number. You may also choose to provide us with your company information, physical address, and any other information you choose to provide in your message to us.

Personal Information We Collect from Other Sources: We may collect personal information about you from a variety of sources. For example, we may obtain personal information about you from:

• state and federal government agencies;
• credit bureaus;
• social media networks when you tag us in posts, comment on our posts, or grant permission to access your data on one or more networks;
• service providers who collect information on our behalf, such as Paycom which processes applications for employment with us; and
• publicly available sources and data suppliers from which we obtain data to validate or supplement the information we hold.

Information We Collect Automatically: When you use our Services (i.e. visit our Sites or use applications that run on mobile devices or tablets), we may collect some personal information automatically through our use of cookies. For example, when you visit our Sites, we may collect device, usage and log information such as your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, the search engine you used to locate the Sites, and the website you visited before or after our Sites. In addition, we gather certain navigational information about where you go on our Sites to help us determine which areas of the Sites are most frequently visited and to help us tailor the Sites to the needs and interests of our online visitors. If you use our mobile applications or use our Services on a mobile device or tablet, we may also collect your device type, mobile phone number, operating system type, wireless carrier, and device IDs, on our mobile applications. For more information on our cookie usage, see our “Cookies and Other Technologies” section below.

HOW WE USE PERSONAL INFORMATION

In addition to the purposes stated above, we may use your personal information to:

• Complete contracts as well as any disclosures or other documents required by law;
• Provide, develop, maintain, and improve our products and Services (e.g., evaluate the performance of our staff, assess the quality of our products and Services, and help us improve our Sites and processes);
• Process any applications, forms, requests, inquiries, or other information submitted to us;
• Send marketing communications, promotional offers, and periodic customer satisfaction, market research or quality assurance surveys;
• Communicate with you;
• Administer and process payments;
• Create and update your customer account;
• Allow creation, maintenance, customization, enrollment, registration, and securing of a customer account or loyalty program account;
• Administer and support participation in loyalty programs, sweepstakes, events, special offers, special pricing, discounts, and promotions;
• Personalize our products, Sites, and Services, including content, ads and offerings;
• Perform research and analytical activities (e.g., identifying trends and the effectiveness of marketing campaigns);
• Conduct audits, security and fraud monitoring and prevention;
• Protect our legitimate business interests and legal rights; and
• Assist us with legal claims, compliance, regulatory and investigative purposes as necessary (including in connection with law enforcement investigations, legal process, or litigation).

We may also use personal information we have collected and aggregated, or anonymized personal information received from third parties, to understand more about our users (for example, we may use aggregated information to calculate the percentage of our users who have a particular telephone area code). This includes demographic data, inferred commercial interests, and other information we may collect from you or from third parties.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information with the third parties described below.

Service Providers. We may disclose your personal information with third parties who work on behalf of, or with, us such as vendors, processors, suppliers, agents, attorneys, management companies, staffing companies, and representatives (collectively, “Service Providers”). Service Providers assist us with a variety of functions including, but not limited to, staffing and employment, sending marketing communications, assisting with advertising and related analytics, delivering packages, scheduling and performing maintenance, providing management services, conducting research or surveys, sending regular mail and e-mail, maintaining databases, or processing credit card payments.

Government Agencies. We may disclose your personal information with government agencies, law enforcement, or Authorized Third Parties in response to a request relating to a civil or criminal investigation or other alleged illegal activity (collectively, “Government Agencies”).

Disclosures Under Special Circumstances. We may disclose your personal information to third parties: (i) where we have a good faith belief that such disclosure is necessary to meet any applicable law, regulation, legal process or other legal obligation; (ii) when we believe disclosure is necessary to protect or prevent harm, illegal activity, or financial loss; (iii) to detect, investigate and help prevent security, fraud or technical issues; (iv) to enforce our Terms of Use, and (v) to cooperate with law enforcement, government, quasi-governmental and public agency requests or reporting requirements.

Corporate Transactions. We may transfer your personal information in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations.

With Your Consent or At Your Direction. We may disclose your personal information with third parties whenever you consent to or direct such sharing. These third parties are referred to as “Authorized Third Parties” in this Privacy Policy.

PERSONAL INFORMATION OF CHILDREN

We do not knowingly collect or store any personal information from anyone under the age of 13. If we become aware that we have collected or stored personal information from an individual under age 13, we will remove his or her personal information from our files. If you are a parent or guardian and believe we may have inadvertently collected personal information from your child, please notify us immediately by sending an email to hello@loopneighborhood.com.

OPT-OUT PREFERENCE SIGNALS

We engage in “sales,” “shares,” or “targeted advertising” as those terms are defined under applicable laws. Therefore, our Sites treat certain browser or device-level opt-out preference signals such as the Global Privacy Control (“GPC”) signal, as a valid request to opt out to the extent required by applicable law. For more information and to download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

We do not collect or respond to Do Not Track signals and our Sites do not function differently based on any Do Not Track preferences that may be received.

COOKIES AND OTHER TECHNOLOGIES

Like most companies, we use technologies such as web beacons, pixels, tags, and JavaScript, alone or in conjunction with cookies, to gather this information (“Cookies”). When you visit our Sites, we, or a third party, place or recognize a Cookie on your browser (including through use of pixel tags) that collects information, including personal information, about your online activities over time and across different sites.

We also use web beacons and pixels in our emails to collect information about how you interact with our emails. For example, we may place a pixel in marketing emails that notify us when you click on a link in the email. We use these technologies and the information they collect: (a) for security purposes; (b) to remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (c) to provide custom, personalized content and information; (d) to gather aggregate statistical data and metrics such as total number of visitors, traffic, and demographic patterns to continually improve design and functionality, as well as understand how the Sites are used and assist us with resolving questions; (e) to diagnose or fix technology problems; and (f) to deliver, evaluate the effectiveness of, and improve our marketing and advertising.

If you want to remove or block Cookies, you may be able to update your browser settings (consult your browser’s “help” menu to learn how to remove or block cookies and similar technology). You can find instructions on how to manage collection technology on different types of web browsers at www.allaboutcookies.org.

Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies to help us analyze how users interact with our Sites and Services, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google. You can read Google’s privacy policy, which applies to Google Analytics, at http://www.google.com/intl/en/policies/privacy/. You also can opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current browser, at https://tools.google.com/dlpage/gaoptout.

LINKING TO OTHER SITES

Our Sites may contain links to other websites that we do not own or operate, this includes links to third-party applications, such as Instagram, Facebook, Twitter, Pinterest, or Google. We do not control, recommend or endorse and are not responsible for these sites or applications or their content, products, services or privacy policies or practices. These other sites and applications may send their own cookies to your device, they may independently collect information about you or from you, and they may or may not have their own published privacy policies.